Make A Complaint
While customer satisfaction is our number one priority, we do understand that despite our best efforts and intentions, sometimes things may go wrong.
When such an issue occurs we will do our utmost to ensure that our customers are fully satisfied with our response and that the matter is dealt with in a timely manner.
Learn more about what is required to make a complaint, how we process complaints, and how you can make a complaint here.
If you would like to make a complaint about a member of our team, please take a moment to review our Unreasonable Behaviour Guidance before you complete and submit the Complaints Form.
If your complaint involves several departments/individuals/brands, it may take us a few business days to get to the bottom of why, on this occasion, you received less than a gold standard of service from us. We thank you for your patience and understanding.