Make A Complaint
While customer satisfaction is our number one priority, we do understand that despite our best efforts and intentions, sometimes things may go wrong.
When such an issue occurs we will do our utmost to ensure that our customers are fully satisfied with our response and that the matter is dealt with in a timely manner with the best resolution available.
Learn more about what is required to make a complaint, how we process complaints, and how you can make a complaint below.
How To Make A Complaint:
1. Review our Complaints Procedures & Process
2. Review our Unreasonable Behaviour & Conduct Guidelines
3. Submit your Complaint following the steps detailed in the Complaints Form which includes: the signed Complaints Form containing the required details, the content of your complaint, and any other relevant information.
Please refer to our Complaints Procedures & Process for a detailed breakdown on timelines for processing your complaint and what options are available if you are not happy with our response.
If you have any further questions, please do not hesitate to get in touch!