Luxury Loft Co.'s Price Match Promise
Our Price Match Promise To You
Here at Luxury Loft Co., we understand that furniture is a carefully considered purchase and an investment for the long-term. While prices offered by furniture retailers can change on a daily basis, Luxury Loft Co. puts in considerable effort to ensure that our prices are the most competitive around, giving you peace of mind that you're getting a great deal on your purchase.
In the unlikely chance that you find the same product for less on a like-for-like basis, we will do what we can to match the price to offer the best service to all of our customers as long as we are able to verify that the product is new, identical to the individual product, the same size and colour and in stock from the website provider.
How To Request A Price Match
To request a price match, please contact us before making your purchase, as we may not be able to retrospectively match prices on items that have already been bought from us.
Submit your price match request here and make sure to include the following details:
- Your name, email address and phone number.
- The name and contact details of the retailer of the cheaper item.
- Evidence of the cheaper price, including a link to the website product page showing the lower price.
Price match requests with incomplete details are unable to be considered.
Important Information To Know
- Our Price Match Promise is limited to one customer for one time, to one identical item (from the same manufacturer and the same model number) with the same terms, offers, conditions, delivery fees, and finance offer.
- The competitor is a genuine and authorised UK based retailer recognised by the manufacturer of the product and is of reputable nature and legally allowed to trade.
- The item is brand new, not second hand or stock clearance or returned from cancelled orders.
- The price is the normal price for the item and there is no discount code applied to the item. The price match cannot be used in conjunction with any other offers and once the price match has been applied, no other discount can be applied.
- Our Price Match is valid for 24 hours only and the final decision on price matching will be made by Luxury Loft Co. at Luxury Loft Co.’s discretion.
- Luxury Loft Co. reserves the right to withdraw our Price Match Promise at any time.
Luxury Loft Co. Reserves The Right To Refuse A Price Match On
- Certain clearance items, promotional or final-sale items.
- Products that we have reason to believe are fake, imitation or seconds or of sub-par quality.
- Disreputable Retailers or Retailers selling on auction or third party websites such as eBay.
- Retailers from outside mainland UK.
- Products that retailers do not have in stock available for immediate delivery or can not guarantee the delivery date.
- Offers that we believe are not on a like-for-like basis, including where the actual price, product or delivery are unlikely to be as advertised, or where the service offered is likely to be substandard.
- Items where the retail price is the same as the manufacturer’s trade pricing structure for the lighting and interior design industry.
- Products which the offer is deemed to be in error (web or in-store pricing mistake) or disingenuous.
- Products in which a Price Match would result in financial loss.
- Products on which the payment for the goods is made through the use of third-party applications such as, but not limited to, PayPal, Clearpay, Laybuy, and Klarna.